We offer $1.99 Flat-Rate Standard Shipping on U.S. orders when shipping to the lower 48 states. Our standard shipping offer is excluded on Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. Flat-Rate standard shipping includes multiple items place in one order.

Our standard shipping method is ground shipping and we will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide you with the option to specify your carrier of choice or express delivery.

*Please Note: Shipping times do not include processing time. Check the product page for process detail.

Shipping Department Business Hours and Cut-Off Times:


Our shipping department is open Monday through Friday 8am to 2pm Eastern Time.

Orders confirmed after 12:00 pm EST will begin processing the next available business day (unless placed on hold). Orders are processed within 3-5 business days. Shipping times begin when the order is shipped from our facilities or affiliate warehouse and do not include additional processing time. Please expect delays during the holidays. UrbnStylez is not responsible for carrier’s delays.

Out of Stock Items:

Unfortunately at times we have out of stock items. When this occasion arises please note you will not be billed for the out of stock merchandise. Your account will only be billed for the merchandise that has been shipped. If you have any questions you are more than welcomed to contact our Customer Service Center.

Undeliverables Orders:

In the event your order is returned to our warehouse as undeliverables, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs. If the package is returned after a 2nd attempt, you may be asked to use a different shipping address. You may also cancel your order. Cancelled orders will be refunded minus all shipping fees.

Lost or Stolen Order:

UrbnStylez provides tracking information for every package shipped. It is out of our control If a carrier looses or misplaces a package. Our customer service representatives are always here to help attempt to recover the package, however we cannot be held responsible for lost or stolen packages once we deliver the package to the carrier.

Orders on Hold:

In the event your order was flagged as possible fraud, we may place the order on hold. If your order was placed on hold, we may or may not contact you by email and/or phone to verify. This depends on your order history and presets of our fraud-detection systems. To verify an order to be shipped, We reserve the right to refuse business and may cancel orders we suspect to be fraud at any given time. Shipping times begin when the order is shipped from our facilities and do not include time for process and handling.

Orders canceled which were not placed fraudulently:

To ensure the security of our customers information, we may cancel your order as fraud, even when your order was not placed fraudulently. If this has happens to you, please contact us at helpdesk@urbnstylez.com

Return Policy

You can return your order to our warehouse for a refund or credit or an exchange for another design. Because of the nature of our business we cannot insure exchange of the same design.

Items must be returned within 14 days.

Return merchandise must be unworn and in its original packaging with all tags attached.

You can now just go through our easy self-service return system to process your return and print out a label shipping label. You can process your Return Authorization (“RMA”) online within your account. Any original shipping charges are not refundable.

Please make sure you write your RMA number on the outside of the return package.

If you ship using your own label, we recommend you insure your package, as ModaRack will not be held responsible if your return does not reach our warehouse. You MUST remember to put the RA number on the outside of the package or on a paper inside the package.

How To Process A Return

You can process your Return Authorization (“RMA”) online within your account.

Email our Customer Service department crm@modarack.shop with your RMA# to get your pre-paid return shipping label. You will receive your label within 24 hours.

Any original shipping charges are not refundable.

Please send your return to:

ModaRack
350 Omega Parkway
Shepherdsville, KY 40165

Please make sure you write your RMA number on the outside of the return package.

Please note that sale item(s) are not eligible for a refund, but are eligible for store credit or exchange. Sale items are eligible for a return shipping label.

If you ship using your own label, we recommend you insure your package, as ModaRack will not be held responsible if your return does not reach our warehouse. You MUST remember to put the RA number on the outside of the package or on a paper inside the package.